Our COVID-19 Protocols for Pet Owners
Now Operating Under Carside Service
We are currently offering carside veterinary service to our patients and clients in an effort to reduce the chances of spreading COVID-19, while still giving your pets the care they deserve. Our team members are taking every precaution to make our animal hospital a safe place for pets and people--we are consistently cleaning our exam rooms and using hand sanitizer, and all of our team are wearing masks at all times.
Please call us if you have any further questions or concerns.
Here are the steps we need you to follow to protect yourself when you make an appointment with us:
1. If You are Sick, Please Reschedule
For your well-being and that of others, please reschedule your appointment if you are sick or experiencing any flu-like symptoms. In the case of a pet emergency, please call our hospital so we can help you figure out how to handle the situation in the safest and quickest way possible.
2. Please Wear a Mask
We ask that you please wear an appropriate mask when interacting with our team, whether you are coming to the door or speaking with a team member from your vehicle.
3. Call Us or Text from Outside
Once you arrive at our animal hospital, please call our front desk from within your vehicle and our team will provide you with further instructions. We will be right out to bring your pet inside for their appointment, or, if you're seeing us for a food or prescription pick-up, we will bring your items directly to you. Our text # is (815) 605-5149.
4. Help Us Stop the Spread of Harmful Germs
Please avoid handshakes or hugs with our team members--we know you love them, and we love you too! However, we want to do our best to make sure everyone stays as healthy as possible during these times. Our team members will all be wearing gloves as they collect your pet and gather any paperwork or payment info.
5. Contact Us if You Have Any Questions
These are challenging times for everyone, and we appreciate your patience and understanding as we navigate these challenges and work to maintain up-to-date COVID-19 protocols based on new and credible information. As always, our priority is to keep your pet happy and healthy--and now, we want to make sure you stay healthy, too! If you have any questions about our protocols, please give us a call at (708) 248-8888.